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Benefits of Two-Way Interactive Audio Verification.

  • The operator quickly can identify and confirm the emergency, resulting in faster, higher-priority response by the authorities — even when you cannot get to a telephone.
  • You maintain your privacy. The operator can listen in and communicate with you only if your alarm has been activated.
  • False dispatches can be reduced greatly. And you no longer have to wait for a phone call from the
  • Monitoring Center when the alarm is falsely activated.



  • In an emergency situation, the operator can provide continuous communication and relay any new information to the responding authorities until they arrive at the premises.
    • When your system is in silent alarm mode, the operator only will listen in and not speak, so as to not panic an intruder.

      How can I get more information?




    • Call DHS Security at 210-545-1770.
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